Incorrect Code 2FA Troubleshooting

Steps to fix Incorrect Code errors with Two-Factor Authentication

The most common cause for Incorrect Code errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.

On Android:

  • Go to the Main Menu on the Google Authenticator app
  • Select Settings
  • Select Time correction for codes
  • Select Sync now

Sync Time on Android OS

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.

On iOS (Apple iPhone):

  • Go to the Settings – this will be your phone’s system settings, not the Authenticator app settings.
  • Select General
  • Select Date & Time
  • Enable Set Automatically
  • If it’s already enabled, disable it, wait a few seconds and re-enable.

Sync time settings on iOS

Further Reading

If you have any other problems or the steps above did not solve your "Incorrect code" 2FA errors, you can find more resources on how to solve the issues here.